Reference

Our Terms, Your Rights — Read Before You Start

These legal terms set out how spinwins operates, what we expect from you and what you can expect from us. Access to our platform depends on local law and is available only in eligible regions — read this page fully before opening an account.

Account eligibility conditionsPrivacy and data handlingJazzCash, Easypaisa, Raast payment termsJurisdiction-dependent accessHow to raise a legal query
spinwins Our Terms, Your Rights — Read Before You Start
LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

If you have a question about your rights, a data request, or a dispute over an account or payment, contact us through the channels below. We handle legal queries separately from general account support — use the right path to avoid delays. Include your account reference and the specific section of our terms you are raising a question about.

Legal Queries by Email Send your account reference, the policy section in question and your concern to our legal contact address. We acknowledge receipt and aim to respond within the timeframe required by applicable rules.
Account Disputes via Live Chat For payment disputes involving JazzCash, Easypaisa or Raast transactions, open a live chat session and quote your transaction ID. An agent will log the dispute and escalate if it needs legal review.
Data and Privacy Requests To request a copy of your data, ask for deletion, or query how your information is stored, use the dedicated privacy request form in your account settings under the Data section.
HOW WE HANDLE THIS

Data Handling, Cookies, Security and Retention

We process personal data only for the purposes described in our privacy policy — account verification, payment processing through JazzCash, Easypaisa and Raast, and communication you have opted into. We do not sell your data to third parties. Here is how each area of your account is protected and managed.

Data Retention

We keep account records for the period required by applicable financial and regulatory rules. After that period, data is deleted or anonymised. You can request your retention period via the privacy form in account settings.

Cookies and Tracking

Cookies are used to keep your session active, remember your payment method selection and measure page performance. You can manage cookie preferences from the banner on first visit or through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If we detect an unfamiliar device or location, we pause the session and send a verification step to your registered mobile number before access is restored.

Who to Contact for Changes

To correct inaccurate account details, update your registered number, or challenge how we have processed your data, use the Data section in account settings or write to our legal contact address with your account reference.

Common Questions on Legal Terms and Rights

These are the questions we hear most often about our legal terms, privacy practices and account conditions. If your question is not here, contact us through the legal email path or live chat.

Access depends on local law and is available only in eligible regions. You are responsible for confirming that using the platform is lawful where you are before opening an account.

We collect the information you provide at registration, your transaction history including JazzCash, Easypaisa and Raast payments, login records and device identifiers used to protect your account from unauthorised access.

Go to account settings, open the Data section and submit a data access request. We will respond within the timeframe set by applicable rules and deliver your records to your registered email address.

Yes. Submit a deletion request through the Data section in your account settings. We are required to retain certain transaction records for a statutory period before full deletion can be completed.

Revised terms take effect when published on this page. Continuing to use your account after a change means you accept the new terms. We recommend checking this page periodically so you stay aware of any updates.

Open a live chat session and quote the transaction ID from your wallet history. Our team will log the dispute, match it to your account record and escalate to legal review if the standard resolution path cannot resolve it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.